Frequently Asked Questions
What do the delivery and handling fees cover?
Our delivery and handling fees cover all costs associated with the delivery and servicing of your gift. It also covers our Satisfaction Guarantee: if you are not happy with your delivery, contact order support within three days of delivery for a replacement, a refund or a store credit.
DELIVERIES
How can I track my order?
To check on your order, call (888) 610-8262 or text (501) 406-0358 with your order number and the recipient's name. These order support lines are run by our fulfillment partner, Florist One.
If you do not know your order number, please check your email inbox from the order confirmation message that we sent when your order was placed. You can also find this information by signing into your account and accessing your order history.
If you require additional assistance, please contact us. Please note that real-time tracking is unavailable for florist deliveries during peak holiday weeks.
What time will my order be delivered?
Our partner florists generally deliver between 9 AM and 7 PM in the recipient's time zone, Monday to Saturday. We will email you a confirmation as soon as the delivery is made.
Unfortunately, we are unable to guarantee specific delivery times. This is because our partners deliver to funerals first, then hospitals, then businesses, and lastly residences. If you have a specific time constraint, please reach out to us so that we can make a request or assist with other accommodations.
I received a delivery confirmation email, but my order has not arrived yet.
When our partner florists and vendors deliver your gift, they notify us via a message in our system, which then automatically sends a delivery confirmation email to you.
If you, for some reason, received a confirmation email, but the gift was not received, do not panic! If it is still the scheduled delivery date, it is possible that the florist has just left the shop and will deliver your gift as scheduled.
However, if you received this notification on any date other than your selected delivery date, please contact us as soon as possible so that we can investigate further and ensure that there are no complications.
My order was not delivered.
Please note that our partner florists generally deliver until 7 PM in the recipient's time zone.
If the delivery date has already passed, please call (888) 610-8262 or text (501) 406-0358 so that we can make things right.
POLICIES
My order doesn’t look like the photo.
Our partner florists fill each order according to a recipe and make their arrangements as similar as possible, with respect to our substitution policy. However, there are times when further substitutions are required in order to ensure the timely delivery of your gift.
If, for some reason, you or your recipient are not satisfied with the quality of your arrangement, please reach out to us so that we can schedule a fresh re-delivery or full refund.
Delivery Policies
- Changes to delivery address information after the order has been shipped will result in a $10.00 charge
- We are unable to process orders for delivery to P.O. Boxes or APOs
- A signature is not required; the carrier may leave the package if no one is available to accepts the delivery
- Hospital deliveries: please make sure the recipient is still in the hospital before scheduling the delivery
Anonymous Flower Delivery
If there is no signature on the gift message, the sender may have accidentally left the card unsigned or they may have wanted to remain anonymous. As per our company policy, we do not release our customer's information without their consent. Please contact us and we will reach out to the sender to request the release of their information.
WHAT IF I'M NOT SATISFIED WITH MY ORDER
We guarantee your satisfaction. If the arrangement or our service was not right, call (888) 610-8262 or text (501) 406-0358 within three days of delivery. Depending on the situation we will send a replacement at no charge, give a full or partial refund, or give a credit toward a future order. See our refund policy.
