Frequently Asked Questions
What do the delivery and handling fees cover?
Our delivery and handling fees cover all costs associated with the delivery and servicing of your gift. It also covers our “Love it or We’ll Make it Right Promise” and our “7 Day Freshness Guarantee”.
DELIVERIES
How can I track my order?
To track your order, please select the “Help” icon in the top right hand corner of our website and select “Track your Order”. From there, you will be prompted to enter your order number and the last name of your recipient.
If you do not know your order number, please check your email inbox from the order confirmation message that we sent when your order was placed. You can also find this information by signing into your account and accessing your order history.
If you require additional assistance, please contact a member of our team. Please note that real-time tracking is unavailable for florist deliveries during peak holiday weeks.
What time will my order be delivered?
For businesses, our partner florists will delivery any time between 9 AM and 6 PM. For residences, they will deliver between 9 AM and 8 PM (up to 9 PM on holidays). We will email you a confirmation as soon as the delivery is made.
Unfortunately, we are unable to guarantee specific delivery times. This is because our partners deliver to funerals first, then hospitals, then businesses, and lastly residences. If you have a specific time constraint, please reach out to us so that we can make a request or assist with other accommodations.
I received a delivery confirmation email, but my order has not arrived yet.
When our partner florists and vendors deliver your gift, they notify us via a message in our system, which then automatically sends a delivery confirmation email to you.
If you, for some reason, received a confirmation email, but the gift was not received, do not panic! If it is still the scheduled delivery date, it is possible that the florist has just left the shop and will deliver your gift as scheduled.
However, if you received this notification on any date other than your selected delivery date, please contact us as soon as possible so that we can investigate further and ensure that there are no complications.
My order was not delivered.
Please advise that the delivery window for residences is from 9 AM to 8 PM. During peak holiday weeks, deliveries may occur until 9 PM.
If the delivery date has already passed, please contact a member of our team so that we can make things right.
POLICIES
My order doesn’t look like the photo.
Our partner florists fill each order according to a recipe and make their arrangements as similar as possible, with respect to our substitution policy. However, there are times when further substitutions are required in order to ensure the timely delivery of your gift.
If, for some reason, you or your recipient are not satisfied with the quality of your arrangement, please reach out to us so that we can schedule a fresh re-delivery or full refund.
Delivery Policies
- Changes to delivery address information after the order has been shipped will result in a $10.00 charge
- We are unable to process orders for delivery to P.O. Boxes or APOs
- A signature is not required; the carrier may leave the package if no one is available to accepts the delivery
- Hospital deliveries: please make sure the recipient is still in the hospital before scheduling the delivery
Anonymous Flower Delivery
If there is no signature on the gift message, the sender may have accidentally left the card unsigned or they may have wanted to remain anonymous. As per our company policy, we do not release our customer's information without their consent. Please contact us and we will reach out to the sender to request the release of their information.
WHAT IF I'M NOT SATISFIED WITH MY ORDER
We guarantee your satisfaction! Your flowers, plants or any other preserved items are guaranteed to last at least seven days. If for any reason you are not satisfied with the freshness of your gift or about any of our items, including our gourmet products, please contact us and we will gladly replace it or refund your money.