Contact Us
Quick answer: For help with an order you have placed (delivery status, changes, cancellations, refunds), call (888) 610-8262 or text (501) 406-0358. Those lines are run by Florist One, the fulfillment partner that sends our orders to local florists. For anything else, email [email protected]. We take orders on this website only, not by phone.
Help with an order
All order support, including delivery status, changes, cancellations, substitutions and refunds, is handled by our fulfillment partner, Florist One:
- Phone: (888) 610-8262
- Text: (501) 406-0358
Have your order number and the recipient's name ready. Your order number is in the confirmation email we sent when you ordered. Changes and cancellations are possible until the local florist has started on the order, so get in touch as early as you can.
[email protected] for questions about the site, privacy requests, corrections to our guides and business enquiries.
Satisfaction guarantee
If the arrangement or our service was not right, contact order support within three days of delivery. Depending on the situation we will send a replacement at no charge, give a full or partial refund, or give a credit toward a future order. Full terms are in our refund policy.
Delivery at a glance
| Delivery days | Monday to Saturday; no Sunday delivery |
| Same-day cutoff | 1:00 PM in the recipient's time zone |
| Delivery fee | $19.99 flat per order |
| Delivery hours | Generally 9:00 AM to 7:00 PM local time; specific times can be requested but are not guaranteed |
| Where | All 50 US states; US addresses only |
| Who delivers | A local florist near the recipient, never shipped in a box |
More answers: FAQ, shipping policy, terms of service, editorial standards.
