What are the pros and cons of using 1-800-Flowers?
1-800-Flowers is one of the most recognized names in flower delivery, operating since 1976. They offer flowers, plants, gift baskets, and gourmet food through their website, phone line, and retail stores. But is 1-800-Flowers the right choice? Here are the pros, cons, and answers to common questions.
PROS:
- One of the largest flower delivery networks in the U.S. with reliable nationwide coverage, including same-day delivery in most areas.
- Huge product selection beyond flowers — gift baskets, chocolates, baked goods, plants, and specialty gifts through their family of brands.
- Multiple ordering options: website, mobile app, phone (1-800-356-9377), and physical retail locations.
- Passport membership program offers free shipping and no service charges for $19.99/year.
- Strong satisfaction guarantee with replacement or refund if you are not happy.
- Frequent promotions and discount codes, especially around major holidays.
CONS:
- Service and delivery fees add $16-20 to each order on top of the arrangement price.
- Peak holiday pricing can make arrangements significantly more expensive than non-holiday periods.
- Some arrangements are shipped in boxes from distribution centers rather than hand-delivered by local florists, which can affect presentation.
- Quality can be inconsistent — since orders are fulfilled by different local florists or shipped from different facilities, results vary.
- The website pushes many upsells during checkout (chocolates, vases, cards), making the ordering process feel aggressive.
- Phone hold times can be very long during peak holidays like Valentine's Day and Mother's Day.
Is 1-800-Flowers legit?
Yes, 1-800-Flowers is a legitimate company that has been in business since 1976. They are publicly traded on NASDAQ (ticker: FLWS) and are one of the largest floral and gift companies in the world. The company owns several other brands including Harry & David, Cheryl's Cookies, and The Popcorn Factory. While individual order experiences can vary, 1-800-Flowers is a well-established, reputable business with millions of orders delivered annually.
How much does 1-800-Flowers delivery cost?
Standard delivery fees at 1-800-Flowers range from $16.99 to $19.99 depending on the delivery date and location. Same-day delivery costs more. There is also a service fee of around $2.99 per order. During holidays, expect higher fees and surcharges. The Passport membership ($19.99/year) eliminates shipping and service charges, which can save money if you order multiple times per year.
Does 1-800-Flowers offer same-day delivery?
Yes, 1-800-Flowers offers same-day delivery on select arrangements when ordered before 2:00 PM in the recipient's time zone. Same-day orders are typically fulfilled by local florists in their BloomNet network. Not all arrangements qualify for same-day delivery — look for the same-day delivery badge on the product page. Same-day delivery costs an additional fee.
Does 1-800-Flowers use local florists?
It depends on the arrangement. 1-800-Flowers uses a combination of local florist delivery (through their BloomNet network of over 5,000 florists) and direct shipping from their own facilities. Arrangements marked as "florist-delivered" are hand-arranged and hand-delivered by a local florist. Other products, especially gift baskets and some bouquets, ship directly from distribution centers via FedEx or UPS. Always check the product page to see which delivery method applies.
1-800-Flowers vs Teleflora
Both are major flower delivery services, but they work differently:
1-800-Flowers
- Uses both local florists and direct shipping from facilities
- Broader product range (flowers, food, gifts)
- Passport membership for free shipping
- Physical retail stores available
Teleflora
- Exclusively uses local florists — every order is hand-arranged and hand-delivered
- More consistent presentation since all orders go through professional florists
- No membership program
- No physical stores
Read our full Teleflora review for more details.
1-800-Flowers vs ProFlowers
ProFlowers is actually part of the FTD family (a competitor to 1-800-Flowers). ProFlowers ships many bouquets farm-direct at lower prices, while 1-800-Flowers offers a wider range of products and delivery options. Choose ProFlowers for budget-friendly, farm-fresh flowers. Choose 1-800-Flowers for a wider gift selection and the convenience of same-day local florist delivery.
Does 1-800-Flowers deliver to hospitals and funeral homes?
Yes, 1-800-Flowers delivers to hospitals, funeral homes, churches, and other locations. For hospital deliveries, confirm the facility accepts flower deliveries and check for any restrictions on delivery hours or areas. For funeral services, include the name of the deceased, the funeral home address, and the date and time of the service when placing your order. Same-day florist delivery is recommended for time-sensitive occasions.
What is 1-800-Flowers' return policy?
1-800-Flowers offers a satisfaction guarantee. If you are not satisfied with your order, contact them within 7 days of delivery for a replacement or full refund. You can reach customer service by phone at 1-800-356-9377 or through their website. Have your order number ready and be prepared to describe the issue or provide photos of the delivered arrangement.
1-800-Flowers for Mother's Day 2026
Mother's Day is Sunday, May 10, 2026. 1-800-Flowers is the largest flower delivery brand in the US and runs aggressive Mother's Day promotions. Here's what to expect:
1-800-Flowers Mother's Day Ordering Deadlines
- Same-day delivery: Available on Mother's Day through their florist network — order before 2:00 PM local time
- Standard delivery: Order by Wednesday, May 6 for Saturday arrival
- Shipped gifts: Chocolates, plants, and gift baskets need 3–5 business days — order by Monday, May 4
Is 1-800-Flowers Good for Mother's Day?
1-800-Flowers is a safe choice with the widest selection — flowers, plants, chocolates, gift baskets, and combo packages. Their Mother's Day collection is usually their largest of the year. Expect to pay $55–$130 for florist-delivered arrangements.
The downside: their service fees ($17.99+) add up, and peak-season arrangements can look different from the website photos due to high demand. Order early for the best match.
Exploring alternatives? See our complete Mother's Day guide or compare all delivery services.
Looking for an alternative to 1-800-Flowers?
The Flowers Directory partners with top florists nationwide to deliver fresh, hand-arranged flowers at competitive prices. Browse our curated collections: